Tag Archives: Mortgage Process Outsourcing

Introduction

When a bank or financial lender outsources the working of its mortgage files, this is known as business process outsourcing. Some banks and lenders employ in-house loan originators, loan officers, underwriters, and closers. The process is outsourced to third-party organizations by banks and mortgage lenders who do not have these workers on staff. This is called Mortgage Lending Process Outsourcing.

Mortgage Lending Process Outsourcing can be a very cost-effective technique for originating and processing mortgages, which is one of the reasons why a lender would use it. Because the mortgage company would not have to house all these people, it can save money on rent and other operating costs associated with keeping an office or commercial space. The mortgage lender can also save money on salaries and worker’s compensation by outsourcing instead of hiring full-time staff. This method allows the mortgage lender to pay specialists while working on mortgage files while also employed in overflow situations for mortgage lenders, banks, and mortgage businesses.

Banks and lenders often turn to Mortgage Lending Process Outsourcing to manage the problem rather than hiring more people to cover peak periods and then laying them off after business slows. Employees of these firms do the same tasks as those of a mortgage lender’s in-house staff. Typically, these individuals run a business out of their own home office, or a place owned by another company. When a client applies for a mortgage, the bank sends the file to an outsourced loan officer. When the loan officer has finished working on the file, they pass it on to the mortgage lender’s outsourced underwriter. The procedure will be repeated until the mortgage file is closed. The sole distinction between Mortgage Lending Process Outsourcing and in-house processing is the location of the file’s professionals. They are not personnel of the lender in this circumstance.

Benefits of Mortgage Lending Process Outsourcing for SMEs

Despite the monetary crisis, mortgage process outsourcing has aided innumerable mortgage brokers, banks, and lenders in dealing with new generation customers and their diverse expectations. The following are the few primary benefits of outsourcing mortgage services:

Mortgage Lending Process Outsourcing Benefits

Benefits of Mortgage Lending Process Outsourcing

Reduced Turnaround Time

Lenders are compelled by market demand to change their product portfolios often. A mortgage is initiated in numerous steps, with the borrower having the possibility to back out. While outsourcing does not entirely remove this danger, it does speed up the decision-making process and reduces the chances of a borrower withdrawing from a loan application.

Targets may be conducted while lowering turnaround time by incorporating the ability and potential of an experienced team that provides a streamlined process by offering high accuracy and enhanced efficiency.

Focus on Core Competency

One of the significant advantages of outsourcing mortgage processing is that the service provider’s highly qualified team can do complex mortgage-related activities, allowing the company to focus on critical goals while managing the extra work. The service provider can conveniently oversee many mortgage activities, increasing profitability and growth. It also aids in the re-allocation of internal resources for a more effective workflow.

Access to Big Data Analytics

Big data is nowadays a must-have resource for any business. Several financial institutions are increasingly actively using big data analytics to serve their consumers better. However, processing copious amounts of data is costly, and not all small firms or institutions can afford the necessary technology and skills. Outsourcing allows full use of big data and makes analytics-driven loan and pricing model decisions, leading to a considerable rise in profits and increased consumer satisfaction.

Minimal Overhead Costs

Financial institutions that work their loan processing departments find the technique expensive and time-consuming. They must recruit and train a workforce, pay significant salaries and benefits, and obtain the necessary equipment.

Most mortgage outsourcing service providers, on the other hand, either charge fair prices or change their fees based on their needs. The outsourced crew has previously been trained and has experience in mortgage loan processing outsourcing. Infrastructure and staffing costs are significantly reduced because of this.

Ensuring Information Security

Outsourcing can also help financial organizations, particularly smaller ones, in information security. Smaller businesses often struggle to manage their information security effectively because it needs significant expenses. As part of their obligation and commitment to the client, the outsourcing partner provides information security.

Streamlined Process

Loan processors who are outsourced are highly competent experts. Financial institutions and lenders receive help from their holistic support in originating and funding loans and promoting stability and security as streamlined and simplified as clients. Business functions are becoming more efficient because of digitalization. On the other hand, building a digital infrastructure needs significant money and resources. Most outsourcing partners offer innovative technical knowledge and a digitalized framework that mortgage lenders could use.

Mortgage Lending Process Outsourcing Services

 

Mortgage Lending Process Outsourcing Services

Mortgage Lending Process Outsourcing Services

Diligent Mortgage Underwriting Support

Many lenders experience issues with their underwriting process, such as missing or insufficient information and poor underwriting productivity. Inefficiencies in the underwriting step can result in significant problems such as mistaken asset and income estimations, poor loan quality, and excellent denial rates. It can also result in a never-ending backlog of underwriting work.

Streamlined Mortgage Closing and Post-Closing Support

There are numerous inefficiencies in the loan origination process. These can have several negative consequences for a firm, including reworks, longer turnaround times, and a worse borrower experience overall. Lenders can automate their entire closing process by outsourcing their mortgage services. Automation can also help them standardize their procedures by reducing the number of submission checklists needed. These businesses may also design extensive process maps and do thorough quality assurance inspections.

Meticulous Title Support Services

The title to the property heavily influences the ultimate closure of a loan. Many factors like whether the title was claimed before or if there are any unsolved concerns must be checked. Title support services, such as title order, title inspection, title commitment, and final policy creation are provided by mortgage outsourcing businesses. They also include services such as title insurance, settlement, and closure.

Intelligent Appraisal Support Services

Lenders and mortgage brokers can use third-party help for complete appraisal support services as part of their mortgage outsourcing services. Thanks to intelligent analytics and innovative valuation technologies, mortgage outsourcing firms can deliver rapid and correct property assessment services.

Proactive Loss Mitigation Services

No one wants to lose money on a poor loan. From basic document processing to complicated operations like borrower outreach, mortgage process outsourcing services offer various loss mitigation services. Foreclosure aid, custom loan modification, short sale management, and other services are available.

Smart Mortgage Automation

Manual back-office activities and assistance are not the only things that can be outsourced in the mortgage industry. Mortgage outsourcing services also form the most up-to-date software and automated solutions for mortgages. Due to recent technological breakthroughs, various laborious operations, such as data extraction and validation have been automated. For example, automating mortgage loan origination choices can drastically cut turnaround times and increase client satisfaction. Mortgage underwriting automation can be done to collect data directly from the source. This type of intelligent automation can save a lot of time and money that would otherwise be spent on human data entry. Automating the collection of required consumer papers such as credit check reports and income statements from credit reporting bureaus can also help.

Magistral’s services on Mortgage Lending Process Outsourcing

We have created unique procedures for spanning loan origination, underwriting, closing support, and title support services with mortgage clients. We provide data encrypted services, including document fulfillment, originations support, underwriting support, appraisal, and loss mitigation services. These are explained below:

Creation of leads

In this leads are created for loan origination where key data from loan application is summarized, credit is processed and scored, rate quotes are locked and indexation of loan document is done.

Processing and Underwriting

Providing underwriting support, clearing loan conditions, conducting quality checks and auditing frauds if any, creating policy and compliance audits, verifying social security numbers, and disclosing all the information to the client are major steps under this.

Closing and Funding

After all the necessary information is communicated to the client, the policy documents are created by preparing the closing documents and assuring the quality check and file audits.

Servicing

This step includes the servicing part like loan boarding, auditing the new loans, pay-off processing, customer research, and resolutions, and finally, welcome calls are conducted for the mortgage client.

Why choose Magistral for Mortgage lending Process Outsourcing?

Magistral’s mortgage services help businesses develop robust operations, make better decisions, reduce risk, and unlock growth. For a smooth transfer, Magistral uses a unique and low-risk procedure. Business continuity and risk minimization are at the forefront of the process. The procedure is also intended to instill trust in the clients in Magistral’s ability.

About Magistral consulting

Magistral Consulting has helped multiple funds and companies in outsourcing operations activities. It has service offerings for Private Equity, Venture Capital, Family OfficesInvestment BanksAsset Managers, Hedge Funds, Financial Consultants, Real Estate, REITs, RE fundsCorporates and Portfolio companies. Its functional expertise is in Deal originationDeal Execution, Due Diligence, Financial ModelingPortfolio Management and Equity Research.

For setting up an appointment with a Magistral representative visit www.magistralconsulting.com/contact

About the Author

The article is Authored by the Marketing Department of Magistral Consulting. For any business inquiries, you could reach out to prabhash.choudhary@magistralconsulting.com

 

Introduction

Financial process outsourcing has been on the horizon of businesses for over a decade now. But there are a few trends that are making this process all the more strategic. It is not only about cutting costs, but having the right partner who could improve the processes, change culture, bring in the new talent and technology and make finance more predictive and proactive.

When it comes to Financial Process Outsourcing, the following trends are changing the landscape of the industry

Smaller and niche clients

Bigger players with a headcount of hundreds of thousands started taking advantage of outsourcing around a decade back. They are increasing it in terms of scale and complexity, however, the major volume is now going to come from smaller players as small as 1 or 2 men companies. Niche processes that are difficult to deliver on a turnkey basis also show promise.

Technology

Technology impacts all industries all the time. Financial process outsourcing is no exception. It has now moved from process outsourcing to process reengineering to automate steps and bring down the costs further and improve the operational efficiencies

Outcome-based offerings

Outcome-based offerings are still to take off but are on the horizon. It makes the vendor, your business partner where they are accountable for business results and not only delivering on the processes. Metrics related to a reduction in sales outstanding, operations costs, cycle time reductions, liquidity improvements, forecast accuracy are a few related to advisable business outcomes

Strategic importance

Outsourcing started as a low-cost low-value add jobs outsourcing. It still is to some extent. However meatier and strategic jobs are now being outsourced. Processes like budgeting, fundraising, investor communications, etc. are also being outsourced apart from the run of the mill accounting jobs

Advantages of Financial Process Outsourcing

There are multiple reasons why outsourcing the financial processes is the best way of doing it. The reasons not only involve cost savings but a host of others that raise the operational standards of the client, whatever business they are in.

Magistral's Financial Process Outsourcing Advantages

Financial Process Outsourcing Advantages that Magistral Consulting Offers

These advantages are:

Cost

Of course, cost considerations here are tangible and very obvious. One dollar saved is a dollar earned. That is a saving that starts showing in the P&L as soon as you decide to outsource. Depending on your location and the process that you wish to outsource a savings of 50-80% is very normal and can be expected.

Flexibility

Apart from the absolute cost savings, there is a further scope of savings due to fractional resources. Fractional resources mean that you are not hiring anyone permanently but are tapping into the skill and experience of the resources only as and when required.

CFO outsourcing

CFO outsourcing or substantial outsourcing of strategic tasks is an emerging trend. This is all the more important for start-ups or funds that are small and can’t afford a full-time CFO.

Focus on core tasks

Outsourcing frees up the management and workforce bandwidth to focus on more strategic aspects of business and operations

Technology

As the vendor is experienced and has worked on outsourcing similar processes from other clients as well, it’s in a better position to recommend and implement a technology that might reduce the effort or improve the turnaround time for a process. It is done by automating several tasks of the process using Artificial Intelligence and machine learning algorithms.

Operational efficiency improvements

Outsourcing to an expert improves the operational efficiency of a process by multiple notches. Something like an increase in efficiency due to touchless processing, reductions in operations cost, and reduction in Day Sales Outstanding (DSOs) are very typical operational outcomes of outsourcing

Improved plan compliance and making finance more predictive

With tools like dynamic real-time scenario planning, dashboards, visualization tools, data science and analytics, and on-demand reporting, it’s possible to make the finance function more predictive

Financial Process Outsourcing: What could be outsourced?

Financial processes that are low value add and not strategic could of course be outsourced. Now added onto transactional outsourcing is the strategic outsourcing elements that require specialist interventions. The activities that could be successfully outsourced are:

Bookkeeping and back-office support

The activities that are time tested to produce cost benefits and improve the quality of operations are account reconciliations, deferred revenues, customer billing and payments, expense processing, general ledger, financial and tax reporting, currency consolidation, payroll services, and vendor invoicing.

Controller services

The services like audit reports, auditor facilitation, compliances, MIS, dashboards, etc form the backbone of outsourcing here

Financial Planning and Analysis (FP&A)

This is the bulk of the planning and analysis aspects of the Finance function. This includes acquisition integration support, board reporting, financial data analysis, ratio analysis, comparative analysis with competition, financial research, along with planning, budgeting, and forecasting

Fundraising

This aspect requires a very specialist intervention. Here the offerings include pitch deck content and design support, investor reach-out, modeling and valuation, and investment bank’s selection

Mortgage process outsourcing

This is a specialist process of a lender whose critical elements could be successfully outsourced. These elements are marketing, loan origination data entry and analysis, underwriting documentation, background investigation, property assessment, accounting, financial checking, documentation checking, mortgage underwriting, and every other micro sub-steps required for the evaluation, underwriting, and approval of loans.

Magistral’s tried and tested process for outsourcing

Magistral has helped scores of clients in the financial industry and elsewhere in outsourcing operations. Magistral follows a customized and low-risk process for a smooth transition. The process puts business continuity and risk minimization at the center. Here are the major steps in offshoring that is proprietary and unique to Magistral:

Magistral's Financial Process Outsourcing Steps

The approach followed by Magistral Consulting for outsourcing financial processes

Project Kick-Off

There is a call with all the client stakeholders to understand their challenges and expectations from offshoring a process. Once the business imperative of offshoring is understood, a proposal for services is prepared. The proposal carries in detail the commercials, methodologies, KRAs and KPIs, project plans, and other details required for client management to take a call. Once the proposal is signed off the action begins.

SOP preparation

Before taking any project for delivery Magistral invests a great deal of time and expertise in preparing Standard Operating Procedure documents. For preparing SOP a trained analyst gets in touch with the client SPOC (Single Point of Contact) and by his skills in business analysis brings all the knowledge of people onto a process document. We call this “bringing what is between the ears onto the paper”. Every fine detail is captured. A Magistral SOP document would carry lots of process diagrams, tips for analysts, swim-lanes, along with audio and video recording of meetings and training. The whole of this process is done without any cost to the client. Clients first-hand see the expertise that Magistral brings to the table without any investment on their part. Once the SOP document is ready, the signoff about its accuracy is taken from the relevant personnel in management. Till this point client does not spend even a single penny and we are fine about it.

Business Reengineering

Once the detailed SOP is ready, business reengineering opportunities make themselves evident. There are processes where either cost could be reduced or turnaround time could be improved by Artificial Intelligence, Automation, and Machine Learning. The same is shared and validated with the client.

Pilot Projects

Our proposals are always signed based on the projects or milestones that we deliver. It is never based on the number of people (FTEs) that we employ to deliver services. Normally vendors will charge for FTEs and then they will sit and undergo process training at the client’s expense. With Magistral, you only pay when we deliver the project or processes that meet your quality standards. We start with low volumes. Trainers get trained in the process. Coordination with the client is very close and done almost daily to fill any gaps in delivery and expectations. For bigger projects, an onsite analyst sits with the client for weeks and is responsible for business analysis and knowledge transfer.

SLA finalization

Many times, there are no Service Level Agreements decided for internal teams. We make sure we are accountable for everything we deliver and decide the SLAs of every process. These SLAs can be in terms of improvement in quality, turnaround time, analyst’s availability, prompt acknowledgment of requests, etc. With Magistral, if you have internal SLAs, we promise to beat that further with at least 20% improvements.

Process Stabilization

With SLA compliances meeting standards, we increase the scope and volume of work offshored.

 

The phased approach ensures the client is never too invested to back off. The process is also designed to give enough confidence to the clients to trust the expertise of Magistral.

About Magistral

Magistral Consulting has helped multiple funds and companies in outsourcing operations activities. It has service offerings for Private Equity, Venture Capital, Family OfficesInvestment BanksAsset Managers, Hedge Funds, Financial Consultants, Real Estate, REITs, RE fundsCorporates and Portfolio companies. Its functional expertise is around Deal originationDeal Execution, Due Diligence, Financial ModelingPortfolio Management and Equity Research

For setting up an appointment with a Magistral representative visit www.magistralconsulting.com/contact

About the Author

The Author, Prabhash Choudhary is the CEO of Magistral Consulting and can be reached at Prabhash.choudhary@magistralconsutling.com for any queries or business inquiries.