Tag Archives: Operations Outsourcing for Private Equity Firms

The Trend of Outsourcing is Finally Observed in the Private Equity Sector

Traditionally Investment Banks have been at the forefront of operations outsourcing. Almost all the biggest investment banks either have captives or have vendor arrangements in low-cost countries like India. Private Equity in comparison is the new kid on the block. Venture Capital is even newer. As the traditional model of a fixed management fee of the AUM comes under strain, Private Equity firms must look for alternatives to bring down the costs. Also for funds, that just invest along the bandwagon, with minimum analysis and fewer analysts to support operations, have started giving an impression to Limited Partners, that they possibly could do it themselves and save on the unnecessary fund management fee. Hence Private Equity needs to expand operations and expand it cheaply. That is where Private Equity Outsourcing becomes increasingly important.

Why Private Equity Outsourcing or Venture Capital Outsourcing is business-critical now?

Private Equity Outsourcing is also referred to as Private Equity Back Office Outsourcing, Private Equity Fund Administration Outsourcing, Private Equity Research Outsourcing, Private Equity Business Process Outsourcing, or Private Equity Fund Outsourcing. On the Venture Capital side, the names that are used are Venture Capital Outsourcing, Venture Capital Fund Outsourcing, Venture Capital Business Process Outsourcing, etc.

Outsourcing has produced long-lasting benefits as Investment Banks have been enjoying it for over a decade now. Here are the major ones:

Cost Savings: It brings in cost savings in the tune of 30-70% depending on the location of the fund operations. This means a higher percentage of management fees can be booked as the fund profits or more returns to limited partners.

Skill Advantages: Private Equity operations are usually performed by small teams. Venture Capital teams are even smaller. All that leads to quick decision making and lower costs, but also results in a lack of business-critical skills. Outsourcing gives access to those skills for smaller Private Equity and Venture Capital teams

Extended Team: Outsourced team acts as an extended team that works on plug and play model. You ramp up when required and dismantle when not required. Just before an acquisition, have a higher number of analysts and after the investment, when work-load lessens, have a lower number of analysts. That leads to costs optimized as per the work-load

Time Zone Advantages: The work moves at double the pace. Teams when they leave work in evenings in the United States, United Kingdom, and parts of Europe, drop a message to the teams based out of India to carry on further work. Similarly, the team based out of India drops the work in the evening their times to be found by their client teams in their mornings to further work on. Hence critical jobs move at effectively double the pace, day and night literally!!

Confidential: A due diligence does not always happen with the target knowing about it. Sometimes it is quick and confidentiality is required. It is difficult to perform due diligence discretely by the in-house teams. It can be done by an outsourced player without the name of the interested party getting out.

So what all could be outsourced under Private Equity outsourcing?

Private Equity Outsourcing trends or Venture Capital outsourcing trends could be divided under one of the following functional specializations being outsourced.

Private Equity Outsourcing or Venture Capital Outsourcing practically works across the operational value chain of the fund operations and management.

Here are the elements that could be outsourced without any problems in quality or productivity:

Fund Raising and Investor Relations: All operational aspects of fund-raising and investor relations could be outsourced. This includes pitch decks for funds and the portfolio companies, Investor reach-out programs, confidential information memorandums or Private Placement Memorandums, CRM data management, and Newsletters

Investment Operations: This is where the maximum potential of outsourcing is. Almost all aspects of investing can be outsourced effectively like industry reports and analysis, country reports and analysis, target company profiles, target company due-diligence, financial modeling, valuations, and other ongoing or ad-hoc assignments related to investment analysis. Private Equity research outsourcing or Venture Capital research outsourcing is one of the fastest-growing areas here

Portfolio Management: If it is for Private Equity or Venture Capital firm that gets involved hands-on in the operations of its portfolio companies, it makes all the sense to establish a ‘Centre of Excellence’ for all the work related to Strategy, Research, Data Analytics, Procurement, and Digital Marketing to be aggregated at one place for all the portfolio companies. If that place is in a low-cost country, it brings in massive cost savings as compared to having similar functions separately in all portfolio companies. Also, assignments can be prioritized as per board meetings. Any project that worked in a given portfolio company can be quickly initiated for another portfolio company as the team is centralized.

Fund Administration: Private Equity Fund Administration or Venture Capital Fund Administration is something that has caught the fancy of limited partners recently. It makes sense to keep the financial reporting of a fund with a third party. This ensures financial risk is reduced. It also leads to best practices of fund management being followed along with unbiased financial reporting to the investors. This is one element that is advisable to be outsourced as a best practice. Multiple elements of Private Equity Back Office Outsourcing or Private Equity Business Process Outsourcing like accounting and expenses form a part of this. This is quite similar in the case of Venture Capital Business Process Outsourcing or Venture Capital Back Office Outsourcing.

Other aspects of fund management that are usually outsourced are Strategy, Research, and Analytics

About Magistral Consulting

Magistral Consulting (www.magistralconsulting.com) has helped dozens of Private Equity and Venture Capital firms in outsourcing their operations. With delivery centers based out of India, it has sales offices in New York, San Francisco, London, Oslo, and Singapore. To drop a business inquiry,  visit https://magistralconsulting.com/contact/

About the Author

Prabhash Choudhary is the CEO of Magistral Consulting and can be reached at Prabhash.choudhary@magistralconsulting.com for any queries or clarifications.

 

Introduction

Covid-19 is a massive challenge not only for the global economy but for humanity as a whole. This is once in a lifetime black swan event which is going to rewrite the rules of businesses across geographies and industries. As the details and impact of this tragedy are still unfolding, here are the steps that Private Equity firms can take, including Private Equity Operations outsourcing, which will significantly mitigate the risk in these tough times:

Focus on Employees

A PE firm should first and foremost secure its employees. This can either be done through offering work-flexibility or giving incentives for effective testing and treatments. The partners should act as the role model and it makes sense to communicate the firm’s commitment towards the health and wellness of their employees. In the scenario where all the work is done remotely, it also makes sense to communicate more often through continuous audio and video calls.

Streamline Processes

An event like Covid-19 will test the Business Continuity Planning elements of even the most agile organizations. It’s an opportunity for Private Equity firms to fine-tune theirs. Making sure all important elements of the business are efficiently run is the need of the hour, whether it is about continuously looking for more investment targets, having effective investment committee meetings remotely, and being in touch with the management of portfolio companies for any assistance required. Board and other meetings need to be done remotely and assure the portfolio companies of the financial assistance and other support. This is also a good time to test operations’ outsourcing because if anything, this is going to be the time of hyperactivity, fishing for opportunities. An outsourcing agency can help in taking care of the additional work-load

Zoom in on Portfolio Companies

Covid-19 will impact every business on the planet. PE firms should dedicate most of their time in assessing its impact on their portfolio companies. It will largely depend on the industry in which the portfolio companies are. Some portfolio companies say in the business of Pharma, Healthcare and FMCG need to move faster to adjust their processes to take business advantage and to make themselves available for this humanitarian challenge. Also, there will be some businesses like frontline retail, hospitality, and airlines that are bound to take a hit. Analyzing where to focus the resources and energy is going to be crucial. A PE firm that moves quickly and decisively during these times will see earlier and more profitable exits as compared to peers in the future

Financial Challenges of the Portfolio Companies

Once it is identified as to which portfolio companies will need financial support, the next step would be to get into the details of the Balance sheet and business of these portfolio companies to fine-tune the contours of the package. Here are some of the operational areas that could be looked into: 

-Vendor Payments: Can payments to vendors be postponed/staggered? Can contracts be re-negotiated for better terms?

-Collections: Can collections from clients be expedited? Is it possible to collect early by giving discounts? What has been the impact of Covid-19 on customer’s businesses? Is there leverage available? If the impact has been positive, can it be monetized quickly?

-Debt options: What are the short term debt options available to the business? Which is the most competitive option in terms of interest rates? Can there be some advantages that can be taken on the back of historically low-interest rates currently prevailing?

-Further infusion of cash: If the business has long-term viability and would emerge victorious after the Covid-19 challenge, it might make sense to offer cash to the portfolio company as an equity or debt

-Opportunities of M&A: If there are portfolio companies that are similar and operate in the same industry, are there enough synergies to justify an M&A to tide over the financial challenges?

 

Putting Dry Powder to Work

Private Equity as an industry has entered this phase with a record dry powder with them. It is time to put that dry powder to use. If there are any businesses that are going through tough times and would need urgent infusion to stay afloat, recovery would be swift and returns may very well justify the risk. The trick here is to stay in the industry where the firm has expertise in, and may very well be aware of the targets and its operational challenges to decipher if the challenge faced is short term or strategic

Communicate well with LPs

Limited Partners like everyone else are panicked too. In these times of uncertainty, they look forward to receiving as much information as possible on their past investments and the impact of Covid-19 on the operations of the firm and the portfolio companies. A more frequent and dedicated newsletter highlighting all the risks and rewards would go a long way in earning their long term loyalty with the firm and the fund. It’s time to communicate well and communicate more, albeit remotely

 

Overall it can be concluded that if handled effectively, these times can very well turn out to be an opportunity for global private equity firms. The need is to be operationally agile and hyperactive.

 

We wish as humanity we see through this challenge successfully and emerge stronger out of this. Stay Safe!! Stay Indoors!!

Magistral Consulting has helped multiple Private Equity firms in reducing costs through operations outsourcing. To drop a business inquiry visit here

 

The Author is the CEO of Magistral Consulting (www.magistralconsulting.com), a firm that helps global Private Equity firms in outsourcing operations. He can be reached at Prabhash.choudhary@magistralconsulting.com for any queries.